Accessibility & Assistance

Accessibility Statement for The Jump Pad

This is an accessibility statement from The Jump Pad.

Our Goal of Being Equally Accessible to All

The Jump Pad desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit anyone to successfully consume and interact with any content on our website. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of our website a successful and enjoyable experience.

Everyday our staff prioritizes and devotes significant resources to consistently enhance the accessibility of our website. Although we are proud of the efforts that we have completed and that are in-progress, we are always eager to hear feedback to identify additional ways that we can get closer to the goal of true equal access for all.

While we recognize that there are many different types of screen reading software, many cannot afford expensive options. Accordingly, we are continually tuning our website to work with the free open source screen reading software at nvaccess.org.

In addition, personal devices whether they be; phone, tablet, computer, or otherwise, have built in features that can enhance accessibility. Below we have linked a list of resources that allows for the accessibility features already available on those devices to be enabled, to improve access to our website.

If you have difficulty using or accessing any aspect of this website please contact us as we are happy to work with you and upon request, to make reasonable accommodations to provide the information, item, or transaction you seek through a communication method that is accessible for you.

Measures to support accessibility

The Jump Pad Inc takes the following measures to ensure accessibility:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.
  • Include accessibility toolbar to help with any potential accessibility oversights until resolved.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Jump Pad is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires does not cause loss of data.

We are regularly looking to improve our site and reassess content and functionality for improved accessibility as well as reviewing new contributor content and uploads for compliance as well.

Feedback

We welcome your feedback on the accessibility of The Jump Pad. Please let us know if you encounter accessibility barriers on The Jump Pad:

We try to respond to feedback within .

Technical specifications

Accessibility of The Jump Pad relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of The Jump Pad, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for The Jump Pad:

  1. Content and comments submitted from users as well as purely decorative images or avatars: Content included and uploaded images may not have text alternatives because We cannot immediately ensure the quality of contributions by users. We monitor content uploads and user comments and typically repair any noticed issues within several business days or more. Please contact us to report any accessibility issues that we have overlooked via the contact information provided above.

Assessment approach

The Jump Pad assessed the accessibility of The Jump Pad by the following approaches:

  • Self-evaluation

Formal complaints

Equal access for all is our goal, should we fall short of our goal in any way we encourage opening a dialogue to improve our efforts. We aim to respond to accessibility feedback within 3 business days, and to propose a solution within 15 business days, should our response be unsatisfactory.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

The Jump Pad
Communication and Customer Outreach Department

Date

This statement was created on 21st of August 2024.

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