Frequently Asked Questions

Shipping

We use only the most reliable shipping carriers to deliver your products in time and safely. We package your products with great pride and care to ensure it does not get damaged in transit.

Our products are shipped from Los Angeles.

Product Information:

Each Jump Pad inflatable includes the inflatable equipment, a commercial air blower, a safety sign, stakes, and an owner's manual.

Our inflatables are manufactured using high-quality, commercial-grade heavy-duty 18oz PVC. The vinyl material is lead-free, phthalate-free, and fire-retardant.

No, there’s no need to dig or prepare the ground. Simply ensure that the setup area is flat and level. After inflating the Jump Pad, you can use the included stakes to secure it to the ground.

You will need a commercial inflatable blower, which is included with your purchase. For outdoor setups, you will need an electrical power source, such as a generator or an available outlet, to provide the necessary power for the blower.

We do not offer insurance directly, but we recommend that all customers who purchase Jump Pad equipment acquire business insurance. Visit our Insurance page to find the companies we recommend and have worked with in the past.

Customization & Payment:

Yes, we provide customization options, including a wide range of sizes, motif designs, and other customizable features. Once you’ve selected the size and style that best suits your business, we will proceed with the next steps to begin production.

We accept the following payment methods:

  • Credit cards (VISA, MasterCard, Discover, Diners Club, Elo, JCB, UnionPay)
  • Apple Pay
  • Google Pay
  • PayPal
  • Shop Pay (pay in full or in installments)
  • Money order
  • Check
  • Wire transfer

Yes, we offer financing options to assist with your Jump Pad equipment purchase. Visit our financing page to see the companies we recommend and have worked with.

Returns:

All sales are final and no refund will be issued. Please ensure that you review your order carefully before completing your purchase. If you have any concerns about your order, feel free to contact us before finalizing your purchase.

Warranty:

Our inflatables include a two-year warranty from the date of delivery, while the blower is covered for one year. Warranty claims require a signed and dated delivery receipt. Color variations, zippers, velcro, and digital printing are not covered under warranty. All warranty inspections and replacements must be conducted at the manufacturer’s factory in California.